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Returns & Cancelations

Returns and Cancelations

1. Description 

The following politics are valid for the website Canela Concept

The refund is the client’s request to received the amount he or she paid for the product or service.

2. Reasons for Refund

  • The product acquired is out of stock and is not possible to delivered another one with similar characteristics of same or higher price. 
  • The delivery time exceeds after six business days since the day of the purchase.
  • The product was lost during delivery.
  • We have charged an incorrect price. The refund applies for the difference.
  • Due to different scenarios that their could be within online shopping, all of those uncontemplated cases in this politics will be analyzed and process by PlazaVIP.com individually.

3. Requirements

  • To request a refund you will be asked for the following information which you may provide us through email, chat or phone call.
  • Order Number ( You can find it in you account.)
  • Description of the product bought.
  • Reason for requesting the refund.
  • Payment method you used. 
  • In case the product needs to be sent back we would need the conditions of this which they will be evaluated by PlazaVIP.com before continuing with a posible refund. 

-Confirmed receipt of request for reimbursement will proceed to the process of reviewing the same, the receipt of request does not imply authorization for reimbursement.

-Requests for reimbursement will be analyzed and the client will be notified both in cases of proceeding and in cases of non-reimbursement and reasons.

- The shipping costs for the return of the product will be paid by the customer, if you wish we can send a guide to schedule the collection of the product and the cost of shipping will be deducted from the refund.

4. Times

Estimated times to process a  refund onces it has been approved are:

  • Payment with TDC: 10 to 15 business days. 
  • Payments with BancaNet Directo: 5 business days, 
  • In case of payment with Punto Premia a physical exchange will be done at the original acquired price.
  • Paypal, Dineromail (OXXO and 7-11) 5 business days. 
  • Exceptions

The following exceptions applies to refunds.

The acquired product does not work properly and its has been reported within the first 15 days of reception, the client and PlazaVIP.com compromise to wait for the revision of the article and the fixture. If the product may not be repair the client will received a new product.